Refund Policy

Day by day, we are dedicated to provide you diverse products with one-of-a-kind materials to celebrate moments, to tell your personal stories or to gift your important people in your life. Also, we effectively trained our staff as well as collaborated with our strategic partners to deliver professional yet strongly individualized customer experience.

If for any reason you are not satisfied with your order, please let us know. We'll handle your issue on a case-by-case basis to make it right.

You should contact our support team by clicking HERE within 30 days of product delivery . The more information you have about the cause of the problem, the more easily you can help to resolve it. To expedite your request, please include the following information: 

- Name On Order

- Your Order Number

- A detailed description of the problem

- Some photos illustrating the issue

- Whether you would prefer a replacement or refund 

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.